Our employees are trained to assist our passengers with disabilities and any sorts of limitations we offer a wide variety of special assistance.
You can obtain information in advance regarding the assistance we offer, either through this web site or by contacting our agents on 0124 6613838.
Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.
Following facilities are available on-board of IndiGo aircraft:
However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/drinking, administration of medications, elimination functions including assistance insid.e the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant
We will do our best to allocate you a seat that is most suitable to your needs, movable armrest for easy accessibility to the seats (except on Row 1). However, in order to meet the safety requirements of the DGCA, passengers with mobility issues which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.
A lavatory with a single panel door and additional grab bar is available on all our aircraft. Our cabin attendants can provide you with assistance moving to and from the lavatory door, but will not be able to assist you inside the lavatory.
(i) IndiGo would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team or airport staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best assistance, please provide us with as much information as possible at the time of your booking and or at the time of check-in;
(ii) IndiGo wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/from your seat;
(iii) Please contact us at 0124 6613838 should you have any questions about our wheelchair service;
(iv) If you are travelling in a group of 10 or more people and require wheelchairs, please contact 0124 6613838 at least 48 hours before scheduled departure;
(v) Passengers travelling with their own wheelchair - Passengers with a disability may use their own manual or battery-powered wheelchair to the departure gate till the aircraft door, (subject to permission by the respective airport authority). IndiGo allows only manual / collapsible wheelchairs on all its flights. Powered wheelchair(s) with a wet cell battery shall not be accepted;
(vi) A Handling Fee may be applicable for such requests on International Departures. Please contact the Call Center for further details and for making requests. The following rates are applicable for wheelchair as per International Departure Station:
|Departure from||Charges Per Passenger|
|Ex – India||Nil|
Passengers are allowed to use their own crutches, braces and / or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.
(a) Passengers must ensure that the Guide /Assistance Dog be adequately vaccinated before undertaking travel;
(b) Bring a dog safety harness or equivalent to secure your dog during takeoff and landing (a collar and leash will not be acceptable for this); the guide dog has to be properly muzzled
(c) Refer to the government website of the country you are travelling to, for any additional entry requirements or documentation that you may need to complete;
(d) Contact us at least 72 hrs prior to travel, notifying us about the Guide /Assistance Dog;
(e) Check-in is mandatory only at the airport check-in counter, in order to complete travel documentation and formalities prior to going through airport security;
(f) Larger dogs shall be accommodated on the cabin floor at the owner’s feet and smaller lighter dogs may be carried on the owner’s lap, unless otherwise placed due to security reasons;
(g) Guide dog needs to be properly harnessed and the leash of the dog must be secured by the owner’s at all times during the flight;
(h) Care and supervision of the dog is the sole responsibility of its owner and the owner must carry a moisture absorbent mat so that the animal does not create a health or sanitation issue on-board.
If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.
We offer the following assistance:
We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.
If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.
Passengers must bring their own spinal support equipment and should be fully responsible for installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment, we recommend that you please contact us on0124 6613838 , at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our Engineering team will then check to ensure that your equipment can be accommodated safely in the aircraft.
For safety reasons, IndiGo may require some passengers to travel with a safety assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin attendants and/or assist them to evacuate the aircraft in the event of an emergency. A safety assistant may be required if the passenger:
If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.
For charges and additional information please contact us 0124 6613838.