Our employees are trained to assist our passengers with disabilities and for any sorts of limitations we offer a wide variety of special assistance.
You can obtain information in advance regarding the assistance we offer, either through this web site or by contacting our agents on 0124 6613838.
Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.
Following facilities are available on-board of IndiGo aircraft:
Assistance in moving to and from seats/lavatory;
Help in preparation for eating.
However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/drinking, administration of medications, elimination functions including assistance insid.e the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant
Seating accommodation & aircraft accessibility for passengers with a disability:
We will do our best to allocate you a seat that is most suitable to your needs, movable armrest for easy accessibility to the seats (except on Row 1). However, in order to meet the safety requirements of the DGCA, passengers with mobility issues which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.
A lavatory with a single panel door and additional grab bar is available on all our aircraft. Our cabin attendants can provide you with assistance moving to and from the lavatory door, but will not be able to assist you inside the lavatory.
IndiGo offers special services for the following:
Wheelchair users or passengers using wheelchairs (mobility assistance);
Passengers traveling with Crutches / braces / other prosthetic devices;
Passengers with Visual Impairment;
Travelling with Certified Guide Dogs
Passengers with Hearing Impairment;
Passenger travelling with spinal support;
Passengers with Psychiatric or Emotional disorders;
Passenger travelling with an assistant for medical purposes;
Passengers having Autism or Intellectual Disability;
Passengers travelling Internal Medical Devices;
Passengers who require a stretcher.
(a) Mobility Assistance:
(i) IndiGo would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team or airport staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best assistance, please provide us with as much information as possible at the time of your booking and or at the time of check-in;
(ii) IndiGo wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/from your seat;
(iii) Please contact us at 0124 6613838 should you have any questions about our wheelchair service;
(iv) If you are travelling in a group of 10 or more people and require wheelchairs, please contact 0124 6613838 at least 48 hours before scheduled departure;
(v) Passengers travelling with their own wheelchair - Passengers with a disability may use their own manual or battery-powered wheelchair to the departure gate till the aircraft door, (subject to permission by the respective airport authority). IndiGo allows only manual / collapsible wheelchairs on all its flights.Unfortunately Powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good
(b) Passengers travelling with Crutches / Braces / other Prosthetic Devices:
Passengers are allowed to use their own crutches, braces and / or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.
(c) Passengers with Visual Impairment:
IndiGo would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before flight departure) for a hassle free experience;
If assistance is required within the airport, please identify your needs at check-in or at the time of booking;
IndiGo will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu prior to meal service, help in boarding, deplaning and also during flight connections;
If you use a cane or other assistive device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
You may ask our cabin attendants for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat. All such assisting devices will be carried free of charge. For convenience you may request our Cabin Attendants for a booklet in braille on "Safety Instructions" and a "Guide for Passengers with Special Needs".
(d) Passengers travelling with Certified Guide Dogs:
Certified Guide Dogs for passengers with Visual Impairment can travel free of charge in the aircraft cabin.
Notify us at 0124 6613838 when travelling with a Guide/Assistance Dog at the time of booking as the number carried on each aircraft is restricted
Kindly follow the steps for a hassle free travel:
(a) Passengers must ensure that the Guide /Assistance Dog be adequately vaccinated before undertaking travel;
(b) Bring a dog safety harness or equivalent to secure your dog during takeoff and landing (a collar and leash will not be acceptable for this); the guide dog has to be properly muzzled
(c) Refer to the government website of the country you are travelling to, for any additional entry requirements or documentation that you may need to complete;
(d) Contact us at least 72 hrs prior to travel, notifying us about the Guide /Assistance Dog;
(e) Check-in is mandatory only at the airport check-in counter, in order to complete travel documentation and formalities prior to going through airport security;
(f) Larger dogs shall be accommodated on the cabin floor at the owner’s feet and smaller lighter dogs may be carried on the owner’s lap, unless otherwise placed due to security reasons;
(g) Guide dog needs to be properly harnessed and the leash of the dog must be secured by the owner’s at all times during the flight;
(h) Care and supervision of the dog is the sole responsibility of its owner and the owner must carry a moisture absorbent mat so that the animal does not create a health or sanitation issue on-board.
Currently IndiGo does not have provisions for accommodating pets (except Assistive Guide Dogs).
(e) Passengers with Hearing Impairment
If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.
We offer the following assistance:
Meet and assist service to escort you to and from the aircraft;
Individual Safety briefings;
We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.
If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.
(f) Passengers travelling with Spinal Support Equipment (SSE):
Passengers must bring their own spinal support equipment and should be fully responsible for installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment, we recommend that you please contact us on0124 6613838 , at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our Engineering team will then check to ensure that your equipment can be accommodated safely in the aircraft.
(g) Passengers with Psychiatric or Emotional disorders:
The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
Passengers with psychiatric or emotional disorders shall always travel with a suitable personal care attendant.
(h) Passenger travelling with an assistant for medical purposes:
For safety reasons, IndiGo may require some passengers to travel with a safety assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin attendants and/or assist them to evacuate the aircraft in the event of an emergency. A safety assistant may be required if the passenger:
is travelling in a stretcher or incubator or requires medical attention during the flight. The attendant must be capable of attending to their medical needs;
is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
has severe hearing and vision impairment and cannot communicate with our cabin attendants.
(i) Passengers having Autism or Intellectual Disability:
Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting IndiGo Reservations at 0124 6613838 ;
While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
Passengers with Intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
(j) Passengers travelling with Internal Medical Devices:
If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.
(k) Passengers who require a stretcher:
To make a booking for a stretcher request, please inform us no later than 72 hours prior to the scheduled time of departure of the flight.
Passengers are required to take a print-out of the IndiGo medical form available on the website. The treating physician must fill the form prior to the booking and fax the same to 0124-4068536.
Based on an assessment by IndiGo’s internal physician, a booking confirmation will be communicated to the Passengers, within 24 hours of receipt of the fax.
Please note that IndiGo reserves the right to have an IndiGo medical representative meet the Passenger at the airport on the date of travel to determine the Passenger’s medical fitness for travel on that date.
The applicable charge will be for nine (9) seats at the prevailing fare, plus a handling fee of INR 30,000 (inclusive of service tax and cess).
IndiGo offers special services for the following:
Can I be seated on an Emergency Exit seat?
Apart from the emergency exit, the passengers on the over wing exit row may be asked to help others in an emergency situation.
I will be carrying a white cane with me, how shall I inform the airlines?
Kindly contact us at 0124 6613838 if you have any assisting devices. We will find out the best way to store them so they arrive without damage. At the airport, please let the check-in personnel know that you may need extra time to board the plane. After the plane has landed, kindly wait in the plane until you see or have your assisting device, wheelchair, etc.
Can I travel with my guide dog? If yes, what are the formalities involved?
We will make special arrangements for your Guide/Assistance Dog, to ensure they are able to travel with you in the aircraft cabin. Certified Assistance Dogs for blind passengers can travel free of charge in the aircraft cabin. Notify us at 0124 6613838 when travelling with a Guide/Assistance Dog at the time of booking as the number carried on each aircraft is restricted (please refer to our disability assistance page for more information).
I can transfer to the seats by myself, will I need a transfer board or assistance from airline staff?
Always keep in mind what you can do easily and without any major assistance, as well as situation that would require help. Consider hiring a medical attendant if you have serious health or medical issues.
I will be carrying my own motorized wheelchair, can you advise how shall I go about it?
We will require the dimensions, weight, type of tires, type of batteries, etc. of your wheelchair. We suggest you carry spare batteries. Wheelchair BATTERY may be disconnected due to safety reasons. Kindly inform your travel agent/us about any assisting devices you may need or already have like canes and crutches.
If I will be traveling through different time zones, how will jet lag affect my situation?
The following should be taken care during your trip: upper body strength, communication ability, speech issues, voice issues, vision problems, hearing problems, heat issues, medication needs, oxygen requirements, and dietary requirements. Make sure you carry your medications and back-up prescriptions with you on the plane, along with the doctors' name, address, fax number for faxing prescriptions, phone numbers, medical diagnosis, names and dosages of medication you're taking and any allergies you may have.
How long does it required to apply for a stretcher service in advance?
The seats of the stretcher passenger shall be reserved no later than 72 hours before take-off. In special circumstances, the application of the stretcher passenger submitted within 72 hours before departure can be accepted after it is confirmed by IndiGo. The stretcher passenger must be accompanied by at least one doctor or paramedic. If the doctor certifies that the patient doesn't need medical care during the trip, the passenger can also be accompanied by family members or guardians. Currently we have stretcher facilities on our domestic flights.
For charges and additional information please contact us 0124 6613838.