“Baggage” - means the Customer’s personal property accompanying them in connection with their trip. Unless otherwise specified, it consists of both their Checked and Hand Baggage;

“Baggage Check” - means those portions of the Booking which relate to the carriage of the Customer’s Checked Baggage;

“Baggage Identification Tag” - means a document issued solely for identification of Checked Baggage;

“Booking” - means the booking in IndiGo’s database, which is the primary record of carriage;

“Checked Baggage” - means Baggage of which IndiGo takes custody, and for which the airline has issued a Baggage Check;

“Check-in Deadline” - means the time limit specified by IndiGo by which time, the Customer must have completed their check-in formalities and received their boarding pass;

“Conditions Of Carriage” - means those statements contained in IndiGo’s terms and conditions as available on its website or delivered with the Customer’s Booking or Itinerary/Receipt, identified as such and which incorporate, by reference, these Conditions of Carriage and notices.

“Confirmed Booking” - means the confirmation of a Booking, upon receipt of payment from the Customer in respect of his/her Booking, and the issuance of a valid confirmation number or PNR by IndiGo or its Travel Partner;

“Connected Segments” – means the connectivity offered by IndiGo between two Flight Segments operated by IndiGo (for instance - Kolkata –Delhi– Dubai, in which event, Kolkata is the point of origin, Delhi, the Stopover point, and Dubai, the final destination)

“Convention” - means whichever of the following instruments are applicable:

• the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention);
• the Warsaw Convention as amended at The Hague on 28 September 1955;
• the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975);
• the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975);
• the Montreal Convention (1999);

“Customer” - means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a valid Booking, with IndiGo’s consent;

“Damage” - includes death or bodily injury to a Customer, loss, partial loss, theft of or other damage to Baggage, arising out of or in connection with carriage or other services incidental thereto performed by IndiGo;

“Days” - mean calendar days, including all seven (7) days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Booking, the day upon which the Booking is made, or the flight commenced shall not be counted;

“Fees” - means the combination of the Passenger Service Fee , User Development Fee, and any other fees that is applicable for the provision of service by IndiGo;

“Force Majeure” - means unusual and unforeseeable circumstances beyond IndiGo’s control, the consequences of which could not have been avoided even if all due care had been exercised;

“Flight Segment” - means a single take-off and landing, for example, Delhi – Dubai on IndiGo Flight 100;

“Hand Baggage” - means any of the Customer’s Baggage other than Checked Baggage;

“Itinerary/Receipt” - means a document or documents that IndiGo issues to Customers travelling with valid Bookings, that contains the Customer’s name, flight information, booking reference number, Conditions of Contract extract and notices;

“PNR” - means the Passenger Name Record, which is a unique booking reference number which identifies the Customer’s Booking in IndiGo’s database;

“PSF” - means the Passenger Service Fee which is imposed per Customer per Sector, by the Government of India. IndiGo collects the PSF from the Customers as applicable, at the relevant airport on the date of making the Booking and remits the same to the Government of India;

“Route” - means the flight from the airport at the point of origin, to the airport at the point of destination;

“Sector” - means one or more consecutive Flight Segments having the same flight number;

“Special Fares” - means the fares offered by IndiGo in certain select cases (for instance, certain corporate houses etc), and the special privileges attributable to such fares;

“Stopover” - means a scheduled stop on the Customer’s journey, at a point between the place of departure and the place of destination;

“Tariff” - means the published fares, charges and/or related conditions of carriage of an airline filed, where required, with the appropriate authorities;

“Travel Partner ” - means a travel agency that has been registered with IndiGo to make bookings for air travel and other ancillary services;

“Terms & Conditions” - means these Terms and Conditions of Carriage;

“UDF” - means the User Development Fee as imposed by the relevant airport authority at certain airports in India. The UDF as applicable at the time of making the Booking shall apply;

“We” / “our” / “ourselves” / “us” / “Carrier” / “IndiGo” - means InterGlobe Aviation Limited;

“Website” - means the internet site www.goindigo.in provided by us for the purpose of Customers making online Bookings and to access information about us.

The title or caption of each article of these Terms & Conditions is for convenience only and is not to be used for interpretation of the text.

These Terms & Conditions shall apply only if either the origin or the destination of a Flight Segment is outside India. In case of a domestic Flight Segment of a connection to or from an international destination, the Conditions of Carriage for domestic travel will apply.

These Conditions of Carriage are applicable unless they are inconsistent with IndiGo’s Tariffs or applicable law in which event such Tariffs or laws shall prevail.

If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.

Except as provided in these Terms & Conditions, in the event of inconsistency between these Terms & Conditions and any other regulations that IndiGo may have, dealing with particular subjects, these Terms & Conditions shall prevail.

The Booking (and the resultant PNR data generated thereafter) constitutes prima facie evidence of the contract of carriage between the Carrier and the Customer named on the Booking. IndiGo will provide carriage only to the Customer(s) named in the Booking, and appropriate identification proof needs to be produced at the time of travel.

For international travel, the Customer’s passport must be valid for at least six (6) months from the date of travel.

For all international flights (except to and from Nepal), the only acceptable proof of identification would be a valid passport. All Customers, including children and infants, must present a valid passport and visa (if applicable) during check-in. It is the Customers’ responsibility to ensure that they have the appropriate travel documents at all times.

For travel to and from Nepal* the following proofs of identification (other than the passport) would be accepted:

• Voter’s ID card issued by the Government of India / Government ID card (for Government Officials) for adults
• Birth Certificate / School ID for Children
• Birth Certificate for Infants (children below 2 years / 24 months as on the date of travel)

*The above is applicable for Indian citizens traveling to and from Nepal. Please ensure that you check the passport/visa requirements and restrictions applicable for citizens belonging to countries other than India.

Some Bookings can be made at discounted fares which may be partially or completely non-refundable. Customers should choose the fare best suited to their needs.

IndiGo is a ticket-less airline. IndiGo offers a printed Itinerary with a PNR and the details of the reservations. An Itinerary does not constitute a document of carriage. The Booking in our database is the primary record of carriage and in the event of any differences between the Itinerary and the Booking in our database, the Booking will prevail.

IndiGo does not issue open Bookings, hence no period of validity is applicable to the Booking.

IndiGo Bookings and payments can be made at the following points of sale:

• On our Website;
• Using a GPRS-capable phone or PDA: http://mobile.goindigo.in;
• By contacting the 24/7 IndiGo Call Centre: (0) 99 10 38 38 38 or +91 124 6613838;
• IndiGo Airport Counters ; or
• Participating Travel Agencies

Customers using our Website and/or traveling with IndiGo agree to the Terms & Conditions that are available on our Website or on request at the airport.

IndiGo accepts MasterCard, American Express and VISA at the IndiGo call centre, on our Website, and http://mobile.goindigo.in. Customers should carry the credit card, or a copy of the credit card duly signed by the card holder, at the time of check-in.

Debit cards of select banks (both Indian and International) are also accepted on our Website. The usage of such cards is also subject to all the terms and conditions applicable to credit cards.

IndiGo allows payment on its website through Internet Banking, Cash Cards and by EMIs. The usage of these services is governed by the terms and conditions of the respective bank or credit card company.

Cash and credit cards are also accepted at IndiGo airport counters and participating travel agencies

IndiGo does not accept personal cheques.

We recommend that Customers check their Itinerary for accuracy, and verify their itinerary 24 to 12 hours before the scheduled departure of the flight on our Website.

• Once a Confirmed Booking is made, the basic fare and all IndiGo surcharges paid are refundable, subject to change or cancellation rules. If the Customer does not check in for a flight at least 75 minutes prior to its scheduled departure time, he will forfeit this total amount. The Customers are, however, entitled to a refund of the Government and Airport Fees and/or Taxes. (if applicable).

IndiGo allows cancellations or changes to be made subject to the following:

• Changes/Cancellations to Booking must be made at least four (4) hours prior to scheduled departure time in the Booking.
• IndiGo charges a fee of INR 1850 or its equivalent in local currency for flights to/from destinations other than Kathmandu (Rs. 1000 or its equivalent in local currency for flights to/from Kathmandu) per Customer per Sector (inclusive of service tax and cess, if applicable) for making changes/cancellations. This fee will be deducted from the total clubbed amount of the basic fare and IndiGo surcharges, and the remainder is refundable to the Customers (in the case of cancellation) or may be applied to the Customer’s changed Booking (in the case of a change).
• IndiGo does not allow name changes to a Booking already made.

In the case of changes to a Booking already made, the residual amount (i.e. after the deduction of the INR 1850 or its equivalent in local currency for flights to/from destinations other than Kathmandu / Rs. 1000 or its equivalent in local currency for flights to/from Kathmandu per Customer per Sector fee mentioned above) will be applied to the changed itinerary. Changes to the itinerary will be made at prevailing prices at the time of the change. If the residual amount is less than the price of the changed itinerary, the customer will be required to pay the difference.

In the case of a changed itinerary where the residual amount is greater than the price of the new itinerary, or in the case of a cancellation of a Booking already made, the Customer will receive the balance amount (i.e. after the deduction of the INR 1850 or its equivalent in local currency for flights to/from destinations other than Kathmandu / Rs. 1000 or its equivalent in local currency for flights to/from Kathmandu) per Customer per Sector fee mentioned above and the cost of the new itinerary, if applicable) as a refund or, at the option of the Customer, credit in the Customer’s name, which can be used for future travel on IndiGo for up to one year from the date of the cancellation.

In case the customer desires, refunds against the residual value after deduction of the applicable fee, will be made available as per the following:

• For Bookings made through credit cards, the refund will be processed back to the credit card. Customers will have to call the Call Centre to request for this refund.
• For Bookings made through Travel Partners or online travel portals, the refund may be claimed from the respective travel partners/ portals.
• For Bookings made by cash at the airport, the refund will be processed at the respective airport.

Please note that our Bookings are not transferable. If someone other than the Customer entitled to be carried thereunder attempts to travel, or to obtain a credit or a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to the said person.

Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and / or between airports and town terminals. The Customers’ fare will be calculated in accordance with IndiGo’s Tariff in effect on the date of payment for travel on the specific dates and Itinerary shown on it. Any change in the Itinerary or dates of travel, may result in a change in the fare to be paid.

All our Bookings have the same rules and conditions for ease of understanding. However, our Special Fares have certain terms and conditions attached to them. In the event that the Booking is made on the Special Fares, except to the extent specified otherwise in the terms and conditions governing the Special Fares, these Terms & Conditions shall apply in their entirety. In the event of a conflict between a provision contained herein and in the terms and conditions attached to the Special Fares, the provision as contained in the latter shall prevail and take precedence.

Fares booked through our Website or on http://mobile.goindigo.in (for our Customers who have GPRS capability in their phones or PDA’s) are bound by the same terms and conditions as those of all other all IndiGo Bookings.

IndiGo offers fares on a one-way basis for ease of purchase (visa rules for holding confirmed return or onward journey to be followed). Certain promotional fares require a round-trip itinerary and once purchased do not allow partial cancellation of the itinerary. Please refer to detailed fare rules at time of Booking.

All IndiGo fares are quoted in the currency of the country of the origin of journey in the PNR by default. The Customer can, however, choose to see and pay from a choice of currencies as displayed on the website or informed at the call center or airport counters. Click here for the detailed Fare Sheet.

Please note that certain fares may have conditions which limit or exclude the Customers’ right to change or cancel Bookings.

Fares are subject to change without notice.

Once purchased, the fare will not change; provided, however, that if the Customer requests for a subsequent change in the Booking or routing, revised fares may be applicable.

IndiGo offers a hold and pay facility for Customers who do not have credit cards. Customers can contact IndiGo call centre, or use our GRPS mobile device Booking site, http://mobile.goindigo.in, to make a Booking and hold it for 24 hours. During the hold period, Customers need to confirm the Booking by paying in cash at one of our “hold and pay” agents, which includes IndiGo airport counters and Travel Partners who act as fulfillment centers for IndiGo. Please note that Customers can hold an IndiGo Booking for a period of 24 hours from the time they make the Booking and ‘hold and pay’ facility is not available for travel that commences within the next six (6) days of making the Booking. In consideration of providing the ‘hold and pay’ facility, the IndiGo fulfillment centres will collect a charge which will be informed to the customer at the time of Booking. For Bookings made using the GPRS mobile device, the payment has to be made online, at the call center or at the IndiGo airport counters only.

A Booking is valid from the date the Booking was made until the last commencement date of travel thereon. Unused Bookings or portions thereof, are non-refundable and will expire unless used or changed in accordance with IndiGo’s rules and regulations.

A person shall not be entitled to be carried on an IndiGo flight unless that person presents a valid Itinerary, duly issued in accordance with IndiGo's Regulations.

IndiGo from time to time introduces/offers certain add-on services inter-alia including seat selection, pre-paid meals or additional excess Baggage allowance, at the time of Booking. Such services shall be governed by the respective terms and conditions for such add-on services mentioned at the relevant sections of the Website. The prices of such services may vary according to the currency chosen.

The amount of any applicable taxes, duties, fees, charges or surcharges payable by the Customer is calculated as at the date of Booking. If there is a change in an existing tax, duty, fee, charge or surcharge, or a new tax, duty, fee, charge or surcharge is imposed, after the date of Booking, the Customer will not be obliged to pay it or get a refund as the case may be, unless:

a) The Customer decides to change the date of travel which requires rebooking; or
b) The tax, duty, fee, charge, surcharge (including UDF) is to be paid to or is on behalf of a regulatory authority.

The total fare payable to IndiGo per Booking, per Customer, per Sector includes four components: basic fare, taxes imposed by the Government, surcharges that are imposed by IndiGo, and fees imposed by the Government. Please note that these fare components may undergo a change at any time without notice.

Currently IndiGo’s surcharges include an airline fuel charge and a transaction charge.

The airline fuel charge will vary depending on the Sector, date of Booking, and the actual date of travel.

The transaction charge depends on how the Booking was made, or the airport at the point of origin. For Bookings made at IndiGo’s call centre, or at IndiGo’s counter at the airport, a fee of INR 350 per Customer per Sector (inclusive of service tax and cess, if applicable) shall be applicable.

For flights originating from outside India, the applicable fee and/or tax will be charged under the relevant category.

Please note that IndiGo fares, including any component thereof (basic fares, taxes, surcharges and fees), may be updated without notice; however, once you have already made a Booking, the fare will not be changed with respect to that Booking.

A non-refundable Convenience Fee per person, as shown in below grid, will apply for all online transactions.

Currency	Convenience Fee (inclusive of service tax and cess, if applicable)
INR	100
SGD	3
AED	7
OMR	1
NPR	160
THB	60

In cases when the Booking is being done in a currency other than INR, an applicable conversion rate will be used to convert the fares, surcharges, fees and taxes.

Please also note that some travel partners or services may require additional fees not mentioned above; for example, when you make a Booking through a Travel Partner, the Travel Partner may collect an additional fee. IndiGo GSA offices in international locations may also apply additional transaction /  service charges for various services provided over the counter.

 

Fares, taxes, fees and charges are payable in the currency chosen by the Customer or the Travel Partner while making the Booking. The Customer or Travel Partner can choose only from the options provided by IndiGo. Please note that certain fees and charges for currencies other than INR are fixed in the respective currencies, and may not match with the amount obtained by directly converting the INR fee or charge with the exchange rate.

Certain fares have conditions which limit or exclude the Customers’ right to change or cancel reservations.

IndiGo requests that at the point of reservation, the Customer provides the airline or its Travel Partner with a contact number (valid mobile number) for each city in the Customers’ Itinerary including the applicable country and area codes. This will assist IndiGo in informing Customers of any irregularities with a flight on which they are booked.

The Customer recognizes that personal data has been given to IndiGo for the purposes of making a Booking, obtaining and for providing ancillary services or products that may be offered by IndiGo and/or its chosen partners from time to time, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with the Customers’ travel. The Customer consents that such personal data may be used by IndiGo or its partners to check online credit/debit/identity fraud. For these purposes, the Customer authorizes IndiGo to retain and use such data and to transmit it to the airlines’ own offices, Travel Partners, government agencies, other carriers or the providers of the above-mentioned services. The Customer also recognizes that IndiGo and / or its chosen partners may contact them via email or other means to inform them of account status or changes or alterations to the service or to inform them of other services provided or contemplated.

IndiGo offers assigned seating at our airport check-in counters. For preferential seating, IndiGo offers advanced seat assignment through its service ‘Seat Plus’ at the time of booking or after booking for a fee. In additional, passenger can also select seats at the time of web check-in without any charge. IndiGo reserves the right to assign or re-assign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety and/or security reasons.

Customers shall not be entitled to be carried on an IndiGo flight unless they present a valid Itinerary, duly issued in accordance with IndiGo’s regulations.

All Customers must ensure that they have valid travel documents as required by the laws of the country of destination. IndiGo assumes no responsibility for the correctness of the Customers’ travel documents. Any fines or damages that IndiGo incurs as a result of incomplete or incorrect travel documentation of the Customers travelling with us, will be recovered from the concerned Customer.

Besides valid travel documentation, please note that Customers are required to present the credit / debit card or a signed photocopy of the credit / debit card used to pay for the Booking, at the time of check-in.

Customers who cannot provide sufficient identification will be denied boarding.

IndiGo recommends that Customers report for Check-in at least 4 hours prior to the departure of the scheduled flight. The Customers’ journey will be smoother if they allow themselves ample time to comply with the Check-in timelines. IndiGo reserves the right to cancel a Customer’s reservation if he/she does not comply with the Check-in timelines.

Check-in closes 1 hour and fifteen (15) minutes prior to the scheduled departure of the flight.

Failure to complete the check in formalities within the stipulated time limit would result in forfeiture of the Booking amount. The Booking would be declared a “No Show” and the Customer would not be entitled to a refund or a credit shell. However, only the PSF and UDF may be refunded upon request by the Customer by writing to IndiGo.

In order to maintain schedules, the boarding gate will be closed –forty-five (45) minutes prior to the departure time. The Customers must be present at the boarding gate not later than the time specified by IndiGo when they check in.

IndiGo will not be liable to the Customer for any loss or expense incurred due to their failure to comply with the provisions of this Article.

IndiGo may refuse carriage of the Customer or the Customer’s Baggage if, in the exercise of our reasonable discretion, we determine that:

• Such action is necessary for reasons of safety and / or security;
• Such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;
• The Customer’s conduct, status, age, mental or physical condition of the physical condition of the Customer’s Baggage is such:
  • as to cause reasonable fear of harm to other Customers, or to our crew; or
  • that the Customer may pose a hazard or risk to himself, other persons or to property;
• The Customer has committed misconduct on a previous flight and there is a reasonable likelihood that such conduct may be repeated;
• The Customer has not observed, or is likely to fail to observe, our instructions;
• The Customer has refused to submit to a security check;
• The Customer fails to observe IndiGo’s instructions with respect to safety or security;
• The applicable fare or any charges or taxes payable by the Customer, have not been paid;
• The payment of the Customer’s fare is fraudulent;
• The Customer does not have proper and/or adequate travel documentation, or may seek to enter a country through which he/she may be in transit, or for which he/she does not have valid travel documents, destroy his/her travel documents during flight or refuse to surrender his/her travel documents to the flight crew, against receipt, when so requested;
• The immigration authority for the country to which the Customer is traveling to, or for a country in which they have a stopover, has told the airline (either orally or in writing) that it has decided not to allow them to enter that country, even if they have or appear to have, valid travel documents;
• The Customer has failed to complete the Check-In timeline or failed to arrive at the boarding gate on time;
• The Booking of our seat has been done fraudulently or unlawfully, or has been purchased for a person not authorized by us;
• The credit card by which the payment was made by the Customer, has been lost or stolen;
• The Itinerary or the Booking is counterfeit or has been obtained fraudulently;
• The Itinerary has been altered by anyone other than IndiGo or its Travel Partners, or has been mutilated (in which case, we reserve the right to retain such document); and/or
• The person checking in or boarding, cannot prove that he/she is the person named as the Customer on the Itinerary (in which case, we reserve the right to retain such Itinerary).

Guidelines on Unruly behaviour by a passenger under the Aircraft Rules, 1937:

Rule 22. Assault and other acts of interference against a crew member - No person shall, on board an aircraft, -

a) assault, intimidate or threaten, whether physically or verbally, a crew member which may interfere with the performance of the duties of the crew member or lessens the ability of the crew member to perform those duties.

b) refuse to follow a lawful instruction given by the Pilot-in-Command, or on behalf of the Pilot-in-Command by a crew member, for the purpose of ensuring the safety of the aircraft or of any person or property on board or for the purpose of maintaining good order and discipline on board.

Rule 23(1). No person shall, on board an aircraft, -

(a) assault, intimidate or threaten, whether physically or verbally, any person,

(b) intentionally cause damage to or destroy any of property,

(c) consume alcoholic beverages or drugs,

which is likely to endanger the safety of the aircraft or of any person or jeopardizes the good order and discipline on board the aircraft.

Rule 23(1). Rule 25(3). No person shall smoke :

(a) in any part of an aircraft or in its vicinity, in which a notice is displayed indicating that smoking is prohibited.

(b) anywhere in an aircraft during take-off, landing or refuelling or during a period in which a notice is temporarily displayed indicating that smoking is prohibited.

Note:- For the purpose of this rule, foreign aircraft falling under sub-rule(3) of rule 1 shall be deemed as aircraft registered in India and Indian aircraft falling under sub-rule(4) of rule 1 shall be deemed as aircraft not registered in India.

Rule 29. Acts likely to imperil the safety of aircraft- No person shall interfere with the pilot or with a member of the operating crew of an aircraft, or tamper with the aircraft or its equipment or conduct himself in a disorderly manner in an aircraft or commit any act likely to imperil the safety of an aircraft or its passengers or crew.

Rule 29 B. Prohibition on the use of portable electronic devices - No person shall operate, nor shall the operator or the pilot-in-command of an aircraft allow the operation of any portable electronic device on board an aircraft in flight:

Provided that the Pilot-in-Command may permit the use of cellular telephone by the passengers of a flight after the aircraft has landed and cleared active runway, except when the landing takes place in low visibility conditions as may be determined by the Director-General from time to time:

Provided further that the provisions of this rule shall not apply to portable voice recorders, hearing aids, heart pacemaker, electric shavers or other portable electronic devices which, in the opinion of the operator, do not cause interference with the navigation or communication system of the aircraft on which it is to be operated and for which such operator has obtained approval of the Director-General. Explanation. For the purposes of this rule, an aircraft shall be deemed to be in flight when all its external doors are closed following embarkation until the moment when any such door is opened for disembarkation.

IndiGo offers special services for infants. minors, pregnant women and Wheelchair users or passengers using wheelchairs. Such Customers are required to mention the requirement of these services at the time of making the Booking. IndiGo reserves the right to deny these services to Customers if not requested in advance.

Infants – For safety reasons, children under the age of 2 years (“Infants”), as of the last date of travel, cannot travel in their own seat and must be seated in an adult's lap. A maximum of one Infant is allowed per adult. No baby / car seats or push chairs are allowed in the aircraft cabin. No extra seats may be booked for Infants, and Infants do not qualify for free hand baggage allowance. Infants are allowed an additional piece of checked in baggage weighing upto 7Kgs, not exceeding the prescribed size.

Infants not occupying a seat are subject to a fee per sector inclusive of all taxes including but not limited to service tax, fees and surcharges, as shown in below grid.

Departure	Price
Ex India	INR 2000
Singapore	SGD 50
Dubai	AED 150
Bangkok	THB 1300
Muscat	OMR 16
Nepal	NPR 3200

Minors – Children under the age of five (5) years must be accompanied by an adult companion at all times. Children aged between the ages of five (5) years and twelve (12) years must be accompanied by companion aged sixteen (16) years or more.

Unaccompanied Minors, aged 5-12 years, will be accepted for travel on the following conditions, and upon payment of an additional fee per sector as shown in the below grid:

Departure	Price (inclusive of service tax and cess, if applicable)
Ex India	INR 3000
Singapore	SGD 75
Dubai	AED 225
Bangkok	THB 1900
Muscat	OMR 25
Nepal	NPR 4800

 

• A parent or guardian is required to complete a signed indemnity form at the point of check-in at each departure airport prior to travel, which must include the name and contact numbers for a parent or guardian who will meet the Unaccompanied Minor at the point of arrival
• Valid photo-ID for both the Unaccompanied Minor and the parent or guardian is required at the point of check-in.
• The parent or guardian must remain at the airport until the flight has departed.
• Parent or guardian who will meet the Un-accompanied Minor at arrival must also poses a valid photo-ID, the name on the photo-ID must match with the details advised on the Indemnity form (completed at the time of departure).

Pregnant Women – In case of normal pregnancies, expectant mothers till the end of 32 weeks of pregnancy may be permitted to fly on IndiGo flights provided there are no prior complications. Certificate(s) from the treating obstetrician is required stating the number of weeks the pregnancy has advanced and that the Customer is fit to travel by air. Customers are required to fill an indemnity bond at the airport before the flight.

Wheelchair users or passengers using wheelchairs – If the Customer needs wheelchair assistance at the airport, please request IndiGo at least 24 hours in advance. The inventory is limited to 4 per flight. IndiGo allows only manual / collapsible wheelchairs on all its flights. Powered wheelchair(s) with a wet cell battery shall not be accepted. If the Customer wishes to use their own wheelchair at the airport, they are permitted to do so up to the aircraft, whereupon it will be stored in the hold. A Handling Fee may be applicable for such requests. Please contact the Call Center for details and for making requests.

The following rates are applicable for wheelchair as per departure station:

Departure from	Charges per pax (inclusive of service tax and cess, if applicable)
Ex – India	Nil
Bangkok	THB 300
Dubai	AED 150
Kathmandu	NPR 9000
Muscat	OMR 25
Singapore	SGD 30

Crutches / braces / other prosthetic devices – Customers are allowed to use their own crutches, braces and / or other prosthetic devices up to the aircraft, and may board such items as cabin Baggage, provided the Customers are dependent on them.

Passengers with Visual Impairment -

• IndiGo would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before flight departure)for a hassle free experience.
• If assistance is required within the airport, please identify your needs at check-in or at the time of booking. IndiGo will be able to extend a meet and assist service to the guest to help in boarding, deplaning and also during flight connections.
• Visually impaired Customers travelling with their guide dog, should make his/her reservation via the IndiGo call centre and provide us notice that a guide dog will be travelling. Please note that guide dogs for our visually impaired Customers may not occupy any seat. The Customer is required to bring a moisture absorbent mat, to place it under the guide dog. Further, the guide dog should be properly trained, restrained and muzzled. A meet and assist service can be provided, if assistance is required at departure and on arrival.

Human Remains - Carriage of human remains shall be only under special arrangement with IndiGo Cargo, and is subject to meeting all shipping conditions and furnishing medical / death / police certificate, as may be necessary. The party responsible for shipment shall make all the necessary arrangements for carriage of the human remains in a coffin or urn suitable for shipment prior to arrival at the loading point. Human remains shall, under no circumstances, be carried in the passenger cabin. Human remains may be transported in the baggage hold of IndiGo aircraft subject to the conditions laid down by DGCA or local laws. For further details and carriage of human remains, please contact IndiGo Cargo at 011-32632077.

Currently IndiGo does not have provisions for accommodating stretchers and pets (except Guide Dogs).

IndiGo reserves the right to refuse carriage of such Baggage or such items found in the Baggage as stated below. For more details on permissible / prohibited goods, please refer to our Website or write to us at Customer.relations@goindigo.in

• Items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling;
• Items which are likely to endanger the aircraft or persons or property on board the aircraft such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the International Air Transport Association (IATA) Dangerous Goods Regulations, Dangerous Goods as per local laws and applicable regulations and as per our own Terms and Conditions;
• Items, the carriage of which is prohibited by applicable laws, regulations or orders of any state or country to be flown from, to or over;
• Compressed gasses: deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders;
• Corrosives items such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury;
• Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fireworks, pistol caps, swords, knives and similar items;
• Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radioactive material, briefcases and attaché case with installed alarm devices;
• Oxidizing materials such as bleaching powder and peroxides;
• Poisons and infectious substances such as insecticides, weed-killers and live virus materials;
• Fish (including, sea food), animals, birds, insects in any form, whether live and/or dead and/or frozen and/or dried;
• Anything that possesses and/or is capable of possessing and/or emitting a conspicuous and/or offensive odour;
• Other dangerous articles such as magnetized materials, offensive or irritating materials;
• Human or animal remains;
• Live or dead animals;
• Items, which, in our reasonable opinion, are unsuitable for carriage by reason of their weight, shape, size or character.

IndiGo allows free Checked Baggage up to 20kgs per adult and child (any Customer above 2 yrs of age). Free checked baggage allowance for travel to and from Dubai and Muscat is up to 30kgs per adult and child. The dimensions of the checked Baggage should not exceed 158 cm (62 inches) in overall dimensions (L+W+H). Customers accompanying infants are allowed an additional piece of checked in baggage weighing upto 7Kgs, not exceeding above size. A flat rate per kilogram as shown in the below grid based on departure station per Sector (inclusive of service tax and cess) would be charged towards excess Baggage.

Departure	Price per Extra Kg (inclusive of service tax and cess, if applicable)
Ex India	INR 525 (Except Rs 250 for Kathmandu)
Singapore	SGD 20
Dubai	AED 40
Bangkok	THB 315
Muscat	OMR 4
Nepal	NPR 400

Additional charges levied by Airport may apply in certain cases.

Upon delivery of the Customers’ Baggage which they wish to check unto IndiGo, IndiGo will take custody of, and issue a Baggage identification tag for, each piece of Checked Baggage.

Checked Baggage must have the Customer’s name or other personal identification affixed to it.

Any Special Baggage like Sports/Skiing equipment, golf bags, large musical instruments, bicycle, surf boards, LCD and LED TVs of size more than 39 inches, and other such large and/or odd-sized items submitted as Checked Baggage will be subject to a fee of INR 1000 (or equivalent in foreign currency) per piece of equipment, per Sector, (inclusive of service tax and cess, if applicable) over and above any excess Baggage that might be applicable. The fee charged is as per below grid:

Departure	Price (inclusive of service tax and cess, if applicable)
Ex India	INR 2000
Singapore	SGD 50
Dubai	AED 150
Bangkok	THB 1300
Muscat	OMR 16
Nepal	NPR 3200

IndiGo’s rules for carriage of LCD / LED TVs on board its flights are as under:

• Maximum two (02) LCD / LED TVs can be carried by one passenger in checked in baggage.
• Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.
• For passengers carrying one TV, the checked-in baggage weight (including that of the TV) in excess of the free baggage allowance will be charged at the applicable Excess Baggage rate. Further, LED / LCD TV of size more than 39 inches will attract additional handling charges, as detailed in the grid above.
• For passengers carrying two TV’s, the checked-in baggage weight (including that of both the TV’s) in excess of the free baggage allowance will be charged at the applicable Excess Baggage rate. Further, IndiGo will levy additional handling charges on carriage of the 2nd TV irrespective of size of the TV, at the rate applicable to TVs of size more than 39 inches, as detailed in the grid above.
• Carriage of TVs shall also be governed by other applicable terms and conditions contained in IndiGo’s Conditions of Carriage with regard to carriage of fragile items, etc.

Checked Baggage will, whenever possible, be carried on the same aircraft as the Customer, unless IndiGo decides for safety, security or operational reasons, to carry it on an alternative flight. If the Checked Baggage is carried on a subsequent flight, IndiGo will deliver it to the Customer, unless applicable law requires the Customer to be present for customs clearance.

IndiGo does not connect Baggage to other airlines. Customers deplaning from one IndiGo aircraft and boarding IndiGo or another airline must collect their Checked Baggage and report to other airline. Customers must ensure that there is enough time gap between two flights while making a Booking involving a change of airplanes or carriers at a point of Stopover.

Customers are strongly advised not to check in such items as Baggage. If such items are checked in as Baggage, Customers agree that they send for carriage of such items, at their own risk. Such items include, without limitation, money, jewellery, silverware, electronic devices, medicines, perishable goods, computers, cameras, video equipment, negotiable papers, securities and/or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.

IndiGo shall not accept any responsibility for such items carried by the Customers in their Baggage.

Hand Baggage is accepted in the cabin subject to the availability of space in the overhead bin or under the Customer’s seat. IndiGo provides Customers the ability to leave their Hand Baggage at the side of the aircraft prior to departure, and to reclaim it at the side of the aircraft after arrival. In the event space in the cabin is limited, IndiGo may require transfer of Hand Baggage to the Baggage compartment of the aircraft prior to take-off. In such cases, a Customer’s Hand Baggage will be specially tagged and returned upon arrival, either at the side of the aircraft or from the conveyor belts where Checked Baggage is normally received.

As per Bureau of Civil Aviation Security (BCAS) guidelines, travelling passengers may carry one piece of Hand Baggage (which would include duty free shopping bags), with an additional restriction on maximum weight and maximum size of hand baggage not exceeding 7.0 kg and of dimension 55cm + width 35cm + height 25cm respectively. A flat rate of INR 250 per kg per sector would be charged towards excess hand baggage.

IItems determined by us to be of excessive weight or size, or of an offensive nature, will not be permitted on board. Subject to the prevalent applicable local laws and regulations, Customers may take liquids on board in their Hand Baggage, subject to screening and security checks, and provided they meet the following restrictions:

• The liquid is in a container with a maximum volume of 100ml.
• All liquid containers meeting the maximum volume of 100ml each can be fitted comfortably into a transparent, re-sealable 1 litre plastic bag.

Due to airport security regulations, no Hand Baggage is allowed on any flights from Jammu and Srinagar airports.

If a Customer wishes to carry an oversized item on board, which will fit safely in a seat, he/she must purchase an additional seat on that flight, subject to availability and applicable fares. IndiGo reserves the right to refuse to carry any large pieces which we feel may present a safety risk.

IndiGo may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size, shape, weight, content or character, or for safety or operational reasons, or in the interests of the comfort of other Customers. Information about unacceptable items is available upon request.

IndiGo may refuse to accept Baggage for carriage unless it is in IndiGo’s reasonable opinion, properly and securely packed in suitable containers.

For reasons of safety and security, we may require the Customers to undergo a search, x-ray or other type of scan on his/her person or Baggage. IndiGo reserves the right to search the Customers’ Baggage in his/her absence, if he/she is not available, for the purpose of determining whether they are in possession of, or whether their Baggage contains any unacceptable or prohibited items.

If a Customer refuses to comply with such searches or scans, we reserve the right to refuse carriage to such Customer and his/her Baggage without refund of fare and without any other liability to such Customer.

In the event that a search / scan causes injury to the Customer or damage to his/her Baggage, we shall not be liable for such injury or damage, unless the same is due to our willful fault or gross neglect.

IndiGo will make every effort to ensure that each Customer’s Checked Baggage arrives with the Customer.

The Customers are advised to collect their Baggage as soon as it is available for collection at the place of destination.

Should the Customer not collect it within a reasonable time, IndiGo may charge a storage fee. Should the Customer’s Checked Baggage not be claimed within three (3) months of the time it is made available, IndiGo may dispose of it without any liability to the Customer.

If the passengers are travelling in a group (more than one) and the bag is not delivered at arrival, all of them need to be present in the arrival hall at the time of registering a complaint for lost bag. The baggage will be considered as delivered in good condition if the above term is not met.

IndiGo shall deliver Checked Baggage to the bearer of the Baggage Check, upon payment of all unpaid sums due to IndiGo, under these Terms & Conditions.

IndiGo is under no obligation to ascertain that the bearer of the Baggage Check is entitled to delivery of the Baggage, and IndiGo is not liable for any loss, damage, or expense arising out of, or in connection with its failure to ascertain so.

Delivery of the Baggage will be made at the destination shown in the Baggage Check.

If the person claiming the Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage tag, IndiGo will deliver the Baggage to such person only on the condition that he/she establishes to IndiGo’s reasonable satisfaction, his right thereto, and if required by IndiGo, such person shall furnish adequate security to indemnify IndiGo for any loss, damage or expense which may be incurred by IndiGo, as a result of such delivery.

Acceptance of Baggage by the Customers without complaint at the time of delivery, is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage.

IndiGo assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents soiling or manufacturer defects), or for unsuitably packed, perishable, damaged or fragile Baggage, or for water damage to non-waterproof Baggage.

IndiGo does not accept responsibility for the transfer of Baggage to other flights.

IndiGo will not be responsible for, or have any liability in respect of, articles removed from the Customer’s Baggage by airport security personnel acting in accordance with any applicable laws and/or regulations.

Any Booking with respect to the Connected Segments shall be required to be booked in advance and both segments in the Connected Segments shall be confirmed on the same PNR and will be identified by a single surcharge component.

In cases where the Customer undertakes travel on the Connected Segments, at the time of check-in, passenger(s) will be issued boarding card(s) only up to the point of Stopover. Passenger will be responsible for

• Collecting baggage from the arrivals of the transit
• Transportation from arrivals of one airport terminal to departure terminal of another airport.
• Reporting at the check in counter for the next flight.

No food or lodging will be provided at the transit.

In case of connecting Customers failing to show up for boarding for flights for the Connecting Segments at the point of Stopover, 45 minutes prior to departure despite having arrived on-time from the point of origin, the Customers will be treated as a ‘Gate No Show'. The Baggage of such Customers will be offloaded and handed over to the Customers or the relevant airport authority at the Stopover station, without any liability on the part of IndiGo.

In case of delay or cancellation of a flight operated as part of the Connected Segments, the following shall apply:

• In case of delay or cancellation of the flight at the point of origin which leads to the possibility of a missed connection at the point of Stopover, the Customer shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost, subject to availability.
• In case of a delay or cancellation of the connecting flight at the point of Stopover, IndiGo will, at its discretion and subject to availability of seats, first offer the Customer the option to travel on the next IndiGo flight, then at its discretion, provide ground transportation to and from the airport and lodging for overnight stay to the Customer at the point of Stopover (provided that the next available flight is only on the following day).

As required by applicable law, all Customers will be subjected to a security screening prior to boarding the aircraft.

Printed travel itineraries will be checked at the time of entering the terminal building. Checked Baggage will be screened through an X-ray machine before check-in. Random physical checks are also carried out for Checked Baggage in addition to X-ray screening.

As per security regulations, Customers will be required to undergo personal frisking & their Hand Baggage X-rayed before entering the pre-boarding sterile area.

Checked Baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the Baggage reconciliation, the physical identification of the Checked Baggage by the Customers will be carried out. Unidentified Baggage will not be loaded on to the aircraft.

A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.

According to security regulations, Customers are advised:

• Not to accept any packets from unknown persons;
• Not to leave Baggage unobserved at any time, especially within airport area;
• Unattended Baggage may be removed by airport security staff as object of suspicion;
• To declare before Baggage screening or check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules;
• To carry only one piece of Cabin Baggage, the sum of the three dimensions (length, breadth and height) of which should not exceed 115 cm;
• Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/ electronic items are liable to be removed and IndiGo may not be in a position to return such removed items same at the Customers’ destination. IndiGo recommends that such items be carried in Checked Baggage;
• All Baggage should be clearly labeled with the Customer’s name, address and contact details.

IndiGo undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. We will endeavor to adhere to published schedules in effect on the date of travel. However, times shown in schedules or elsewhere, are subject to change at any time, and from time to time, and we shall not be liable in any way whatsoever, for any loss incurred by Customers as a result of such change.

IndiGo will not be liable for any error or omission in publications of schedules, or in statements or representations made by employees, agents, or representatives of IndiGo, as to the dates or times of departure or arrival, or as to the operation of any flight.

At any time after a Booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control, or for reasons of safety, or for commercial reasons.

Circumstances beyond IndiGo’s control can include, without limitation, weather, air traffic control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, shortages of critical manpower, parts or materials, labour unrest etc.

If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours (depending on the length of the journey), a Customer shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost (subject to availability); subject to the requirements under the local laws of the country in which the flight has been cancelled, rescheduled or delayed.

In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, such Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

We strongly recommend all Customers to provide correct phone and email address, to enable us to inform of flight delays or cancellations in unforeseen cases. Customers who have not provided valid contact information at the time of Booking may not be entitled for any compensation.

As a policy, IndiGo does not overbook its flight. However, in case of overbooked situation arising due to unavoidable situations (e.g. clubbing of flights etc.) resulting in Customers being denied boarding against their will, IndiGo shall provide a full refund of the air Booking or shift the Customer’s reservation to the next available flight.

IndiGo reserves the right to deny boarding to any Customer who is under the influence of alcohol or drugs, for health, safety or security reasons or in the absence of adequate travel documents and no compensation as referred above shall be payable in such cases.

Upon the occurrence of any of the events set out in Articles 12.2 and 12.3 above, the options outlined under Articles 12.2 and 12.3 are the sole and exclusive remedies available to the Customers, and IndiGo shall have no further liability towards its Customers.

Upon failure by IndiGo to provide carriage in accordance with these Terms & Conditions, or where a Customer requests a voluntary change of his arrangements, refund for an unused Booking, or portion thereof shall be made by IndiGo in accordance with this Article and in accordance with IndiGo’s regulations, after deducting the applicable fees and charges.

Refunds against the residual value after deduction of the applicable fee will be made available as per the following:

• For Bookings made through credit cards, the refund will be processed back to the credit card.
• For Bookings made through travel agents or online travel portals, the refund may be claimed from the respective travel agents/ portals.
• For Bookings made by cash at the airport, the refund will be processed at the respective airport.

IndiGo shall be entitled to make refund either to the person named in the Booking, or to the person who has paid for the Booking, upon presentation of satisfactory proof.

Refunds will only be made on surrender to IndiGo, of the Customer coupon, or Customer receipt.

A refund made to anyone presenting the Customer coupon or Customer receipt, and holding himself out as a person to whom refund may be made in terms of this Article 13.2, shall be deemed a proper refund, and shall discharge IndiGo from liability and any further claim for refund from any person.

IndiGo may refuse refund when application thereof is made after the expiry of the validity of the Booking.

All refunds will be subject to government laws, rules and regulations or orders of the country in which the Booking was originally made and the country in which the refund is being made.

Subject to the foregoing provision, refunds will be made in the currency in which the Booking was paid for, or, at the option of IndiGo, in Indian Rupees, or in the currency of the country where the Booking was made or where the refund is being made, in an amount equivalent to the amount due in the currency originally collected, after deducting any applicable fees and/or charges.

If, in IndiGo’s reasonable opinion, a Customer conducts himself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other Customers or the crew, IndiGo may take such measures as it deems reasonably necessary to prevent continuation of such conduct, including restraint. Such Customer may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.

If, as a result of conduct by a Customer of the sort mentioned in Article 14.1 IndiGo decides, in the exercise of IndiGo’s reasonable discretion, to divert the aircraft for the purpose of offloading that Customer, the Customer must pay all costs resulting from that diversion.

For safety reasons, IndiGo may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.

Smoking is strictly prohibited on all IndiGo aircrafts. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.

IndiGo offers an enhanced selection of food and beverages for sale onboard

Customers can now purchase individual bottle of natural spring water. Complimentary drinking water is offered on all IndiGo flights.

IndiGo allows Customers to bring food items on board. Allowed food items include cold snacks, non-alcoholic drinks, snack bars and biscuits. For the convenience of our Customers, messy, oily or strong smelling food items are not allowed on board.

Customers seated near an emergency exit will be briefed by the crew regarding emergency procedures and are requested to pay special attention to these requirements. Please note that able bodied passengers aged above fifteen (15) years and below sixty (60) years will be allocated emergency exit rows.

The Customers shall be solely responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which they transit.

IndiGo shall not be liable for any aid or information given by any agent or employee of IndiGo to any Customer in connection with obtaining necessary documents or visas or complying with such laws, regulations, orders, demands, and requirements, whether given in writing or otherwise, or for the consequences to any Customer resulting from his failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

IndiGo shall not be liable if it determines that what it understands to be applicable law, government regulation, demand, order or requirement, requires that it refuse, and it does refuse, to carry a Customer.

Prior to travel, the Customer must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit IndiGo to take and retain copies thereof. IndiGo reserves the right to refuse carriage if the Customer does not comply with these requirements, or their travel documents do not appear to be in order, or who does not permit IndiGo to take and retain copies thereof.

If the Customer is denied entry into any country, he/she will be responsible to pay any fine or charge assessed against IndiGo by the Government of such country and for the cost of transporting him/her from that country to his/her point of origin.

The fare collected for carriage to the point of refusal or denied entry will not be refunded by IndiGo.

If IndiGo is required to pay any fine or penalty, or it incurs any expenditure by reason of the Customer’s failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned, or to produce the required documents, the Customer shall reimburse to IndiGo, on demand, any amount so paid or expenditure so incurred by IndiGo. IndiGo may apply towards such payment or expenditure, the value of any unused carriage on the Customer’s Booking, or any of the Customer’s funds in IndiGo’s possession.

If required, the Customer shall attend inspection of their Baggage, by customs or other Government officials. IndiGo will not be liable to the Customer for any loss or damage suffered by them in the course of such inspection or through their failure to comply with this requirement.

The Customer shall agree to any security checks by Governments, airport officials or by IndiGo.

The liability of each carrier involved in the Customer’s journey will be determined by its own conditions of carriage. The provisions for IndiGo’s liability for damage are set out in this Article 16.

The rules applicable to IndiGo’s liability shall be as provided by:

• The Convention, to the extent it applies; and
• To the extent not inconsistent with the above, applicable national law.

If the Customer's journey involves an ultimate destination or stop in a country other than the country of departure, the Montreal Convention 1999 or the Warsaw Convention 1929 (as may be applicable) govern and in most cases limit the liability of carriers for death or personal injury and in respect of loss of or damage to Baggage.

Notwithstanding the provisions of Article 16.3 above, if IndiGo proves that the damage was caused by, or contributed to by, the negligence of the injured or deceased Customer, IndiGo may be exonerated wholly or partly from its liability in accordance with applicable law.

IndiGo is not responsible for any illness, injury or disability, including death, attributable to the Customer’s physical condition or for the aggravation of such condition.

Nothing in these Terms & Conditions shall waive any exclusion or limitation of IndiGo’s liability under the Warsaw Convention or the Montreal Convention, or any other applicable Convention or applicable laws unless otherwise expressly stated by IndiGo.

The contract of carriage, including these Terms & Conditions and exclusions or limits of liability, applies to our Travel Partners, servants, employees and representatives to the same extent as it and they apply to IndiGo. The total amount recoverable from IndiGo and from such Travel Partners, employees, representatives and persons shall not exceed the amount of IndiGo’s own liability, if any.

Liability for loss, delay or damage to Baggage shall be in accordance with IndiGo’s conditions of carriage, but is limited as per the Warsaw Convention 1929 or the Montreal Convention 1999 (as may be applicable), unless a higher value is declared in advance and additional charges are paid. Where Montreal Convention 1999 applies, such liability is limited to a maximum of 1,131 SDRs (approximately US$1800) per Customer for both Checked and Unchecked Baggage. For international travel under Warsaw Convention 1929 (including domestic portion of international journeys), the liability limit is approximately U.S. $ 9.07 per pound (U.S. $ 20.00 per kilo) for Checked Baggage and U.S. $ 400.00 per Customer for Unchecked Baggage.

IndiGo will be wholly or partly exonerated from liability if the Damage was caused or contributed to by the Customer’s negligence or of the person from whom the Customer derives his rights or, if different, the person suffering the damage.

If the weight of the Customer’s Checked Baggage is not recorded on the Baggage Check, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free Baggage allowance.

IndiGo will not be liable for damage to Unchecked Baggage unless such damage is caused by IndiGo’s negligence.

IndiGo shall not be liable for Damage suffered by a Customer’s Baggage where said Damage results from the nature of or a defect inherent in said Baggage. If the property contained in the Customer’s Baggage is a cause of damage to another person or IndiGo, the Customer must compensate IndiGo for all losses suffered and costs incurred as a result.

The Customer shall be responsible for any damage caused by the Customer’s Baggage to other persons or property, including IndiGo’s property and IndiGo will not be liable to any third person for any damage caused by the Customer’s Baggage.

All claims made under the Montreal Convention must be accompanied by an itemised list identifying each affected item by description, manufacturer and age, together with proof of purchase or ownership for all such items. Proof of purchase will not be required in relation to any item which costs less than INR 100 (or local currency equivalent), or is more than five (5) years old and has a claims value of less than INR 1000 (or local currency equivalent). Depreciation will be deducted from claims, where appropriate.

In case the Customer prefers not to make a claim backed by proof of purchase, for whatsoever reasons, then IndiGo shall compensate such Customer as under:

1. In case of loss of Baggage, a sum of U.S. $ 20.00 per kilo for Checked Baggage and U.S. $ 400.00 per Customer for Unchecked Baggage.

2. In case of delay to Baggage, transportation to a maximum of INR 1000 or equivalent in local currency will be paid to Customers to collect delayed Baggage.

3. In case of damage, repair or replacement of Baggage, a maximum of INR 3000 or equivalent in local currency will be paid per piece to the Customer.

In cases where either only the Warsaw Convention is applicable, or neither the Warsaw Convention nor Montreal Convention apply:

1. In case of loss of Baggage IndiGo shall compensate Customers a sum of U.S. $ 20.00 per kilo for Checked Baggage and U.S. $ 400.00 per Customer for Unchecked Baggage.

2. In case of delay to Baggage, transportation to a maximum of INR 1000 or equivalent in local currency will be paid to Customers to collect delayed Baggage.

3. In case of damage, repair or replacement a maximum of INR 3000 or equivalent in local currency will be paid per piece to the Customer.

IndiGo will not be liable for any damage arising from IndiGo’s compliance with applicable laws or Government rules and regulations or from the Customers’ failure to comply with the same.

Except where other specific provision is made in these Conditions of Carriage, IndiGo shall be liable to the Customers only for recoverable compensatory damages for proven losses and costs in accordance with the Warsaw Convention or the Montreal Convention, as applicable.

Nothing in these Terms & Conditions shall waive any exclusion or limitation of IndiGo’s liability under the Warsaw Convention or the Montreal Convention, or any other applicable Convention or applicable laws unless otherwise expressly stated by IndiGo.

The contract of carriage, including these Terms & Conditions and exclusions or limits of liability, applies to our Travel Partners, servants, employees and representatives to the same extent as it and they apply to IndiGo. The total amount recoverable from IndiGo and from such Travel Partners, employees, representatives and persons shall not exceed the amount of IndiGo’s own liability, if any.

Acceptance of Baggage by the bearer of the Baggage (Identification) Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless the Customer proves otherwise.

If the Customer wishes to file a claim or an action regarding damage to Checked Baggage, the Customer must notify us as soon as the damage is discovered, and at least, within seven (7) days of receipt of the Baggage.

If the Customer wishes to file a claim or an action regarding delay of Checked Baggage, the Customer must notify us within twenty-one (21) days from the date the Baggage has been placed at his/her disposal.

Each such notification must be in writing and dispatched within the times aforementioned.

Any right to damages shall be extinguished if an action is not brought against IndiGo within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.

IndiGo reserves the right to vary, amend or alter these Regulations at any time without any prior notice or liability.