Introduction and Definitions	Making a Reservation	Fare Rules	Fees and Surcharges
	Making Changes	Special Rules and Charges	Checked,Cabin Baggage Rules	Checking In For A Flight
	Security Screening	Onboard the Aircraft	Flight Delays, Reschedule or Cancellations	All Conditions and Other Information

Introduction and Definitions

The carriage of a passenger (“Customer”) and baggage (“Baggage”) is subject to IndiGo's regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) Regulations 1992 (the “Regulations”),  which are framed in accordance with The Carriage by Air Act, 1972 and the Notification regarding application of the carriage which is non-international.

The liability of InterGlobe Aviation Limited (“IndiGo”) for damage sustained in the event of the death or wounding of a Customer or any other bodily injury suffered by a Customer or any loss or damage suffered by his/her registered baggage during the course of carriage by air will be governed by the provisions of sections 4.5.6 and the rules contained in the Second Schedule of Carriage by Air Act, 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Notifications published by Ministry of Civil Aviation, Government of India, as amended from time to time.
IndiGo reserves the right to vary, amend or alter these Regulations at any time without any prior notice or liability.
Please note that personal data given to IndiGo is for the purpose of making a reservation for carriage and for obtaining ancillary services that IndiGo may offer from time to time.  For these purposes, the Customer authorizes IndiGo to retain such data and to transmit such data to its own offices or third parties involved in the provision of such services.
The term “Flight Segment” as used herein means a single take-off and landing; for example, Delhi – Guwahati on IndiGo Flight 201.  The term “Sector” as used herein means one or more consecutive Flight Segments having the same flight number; for example, Delhi-Guwahati-Imphal on IndiGo Flight 201.

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Making a Reservation and Payment for Travel

IndiGo is a “ticket-less” airline. An itinerary does not constitute a contract of carriage. The booking in IndiGo's database (the “Booking”) is the primary record of carriage and in the event of any differences between the itinerary and the booking in IndiGo's database; the database booking will be the reference point and shall prevail.

Your booking becomes confirmed (i.e., it becomes a “Confirmed Booking”) when IndiGo or its authorized agent receives your payment and issues you a valid confirmation number (called a “Confirmation Number” or “PNR Number”).  Please take note of this Confirmation Number, as it may be required for future reference.

IndiGo bookings and payments can be made at the following points of sale:

• On the IndiGo website: www.goindigo.in
• Using a GPRS-capable phone or PDA: http://mobile.goindigo.in
• By contacting the 24/7 IndiGo Call Centre: (0) 99 10 38 38 38 or Toll free 1 800 180 38 38.
• IndiGo Airport Counters
• Participating Travel Agencies

Customers using our website and/or traveling with IndiGo agree to our Conditions of Carriage that are available on our website or on request at the airport.

IndiGo accepts MasterCard, American Express and VISA at the IndiGo Call Centre, www.goindigo.in , and http://mobile.goindigo.in .

IndiGo accepts International (Non-Indian) Credit Cards on a restricted basis. This is subject to the following terms and conditions:

• Only Visa, MasterCard and American Express Cards are accepted.
  
• The credit card needs to be shown at the airport check–in counter for physical verification.
  
• The passenger name and credit card name should match.
  
• If there are multiple passengers booked on a PNR, at least one of the passengers should be the Credit Card holder.
  
• If more than one credit card has been used to make a booking, both card holders should be part of the travelling party, and should show the credit cards for physical verification.
  
• If a booking is partially modified or cancelled, it would still be subjected to the above terms and conditions.
  
• Passenger(s) who are unable to produce the physical credit card, and/or passengers whose photo id does not match the physical credit card, will not be allowed to board the aircraft. The bookings of such customers may be cancelled by IndiGo.
  

Debit cards of select banks (both Indian and International) are also accepted on www.goindigo.in. The usage of such cards is also subject to all the terms and conditions applicable to credit cards.

Cash and credit cards are also accepted at IndiGo Airport Counters and participating Travel Agencies.

IndiGo does not accept personal cheques.

We recommend that Customers check their itinerary for accuracy, and verify their itinerary 24 to 12 hours before the scheduled departure of the flight on our website, www.goindigo.in .

IndiGo does not permit any open dated bookings.

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Fare Rules

All our bookings have the same rules and conditions for ease of understanding. However, in certain select cases (for example, certain corporate houses etc.), IndiGo offers special fares and certain special privileges on those fares, at the time of making the booking (“Special Fares”). These Special Fares have terms and conditions attached to them. In the event that the booking is made on the Special Fares, except to the extent specified otherwise in the terms and conditions governing the Special Fares, the conditions of carriage of IndiGo shall apply in its entirety   In the event of a conflict between a provision contained herein and in the terms and conditions attached to the Special Fares, the provision as contained in the latter shall prevail and take precedence.

Once purchased, our bookings are not refundable; but if your travel plans change, you can use your booking as a credit for future travel.

Fares booked through www.goindigo.in or http://mobile.goindigo.in (for our Customers who have GPRS capability in their phones or PDA’s) are bound by the same terms and conditions of all IndiGo bookings.

IndiGo offers fares on a one-way basis for ease of purchase. Certain promotional fares require a Round-Trip itinerary and once purchased do not allow partial cancellation of the itinerary. Please refer to detailed fare rules at time of booking.

All IndiGo fares are quoted in Indian Rupees (Rs or INR).

IndiGo fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town terminals.

Please note that certain fares may have conditions which limit or exclude your right to change or cancel bookings.

Fares and schedules are subject to change without notice.  IndiGo’s schedule is also subject to regulatory authority approvals. 

Once purchased, your fare will not change; provided, however, that if you request a subsequent change in the booking or routing, revised fares may be applicable.

IndiGo offers a hold and pay facility for Customers who do not have credit cards. Customers can contact IndiGo Call Centre, or use our GRPS mobile device booking site, http://mobile.goindigo.in, to make a booking and hold it for 24 hours.  During the hold period, Customers need to confirm the booking by paying in cash at one of our “hold and pay” agents, which includes IndiGo Airport counters and authorized travel agents who act as fulfillment centers (IndiGo Fulfillment Centers) for IndiGo. Please note that passengers can hold an IndiGo booking for a period of 24 hours from the time they make the booking and ‘hold and pay’ facility is not available for travel that commences within the next 48 hours of making the booking.   In consideration of providing the ‘hold and pay’ facility, the IndiGo Fulfillment Centres will collect a charge at the rate of 6% on the base fare and applicable Surcharges as transaction fee. For bookings made using the GPRS mobile device, the payment has to be made at the IndiGo Airport Counters only.

An IndiGo booking is valid from the date the booking was made until the last commencement date of travel thereon. Unused bookings or portions thereof, are non-refundable and will expire unless used or changed in accordance with IndiGo’s rules and regulations.

A person shall not be entitled to be carried on an IndiGo flight unless that person presents an itinerary valid and duly issued in accordance with IndiGo's Regulations.

IndiGo bookings are not transferable.  

If someone other than the Customer entitled to be carried attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to the said person.

The booking itinerary issued by the company shall be subject to rules of cancellation made by the Company which, may be seen at our website, www.goindigo.in, or at Airport Counters on request.

IndiGo from time to time introduces/offers certain add-on services inter-alia including seat selection, pre-paid meals or additional excess baggage allowance, at the time of booking. Such services shall be governed by the respective terms and conditions for such add-on services mentioned at the relevant sections of the website.

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Components of the Amount Paid to IndiGo for Travel: Basic Fare, Surcharges and Fees.

The total fare payable to IndiGo per ticket, per passenger, per sector includes three components:  the basic fare, surcharges that are imposed by IndiGo, and fees imposed by the Government. Please note that these fare components may undergo a change at any time without notice.

Currently IndiGo’s ‘Surcharges’ include an Airline fuel charge and a transaction surcharge.

• The Airline fuel charge will vary depending on the sector, booking date and travel date. 
  
• The transaction surcharge depends on how the booking was made or the origin airport.  For bookings made at an IndiGo airport counter or by using IndiGo’s call center, there is a fee of Rs. 50 per passenger per sector. For flights departing from Delhi, Mumbai, Hyderabad or Cochin the fee of Rs. 50 per passenger per sector applies for all bookings.
  

Additionally, IndiGo collects a User Development Fee (UDF) as imposed by the relevant airport authority at certain airports in India.  The UDF as applicable at the time of making the booking shall apply to the ticket.

Please note that IndiGo fares, including any component thereof (basic fares, surcharges and fees), may be updated without notice; however, once you have already made a booking, the fare will not be changed with respect to that booking.  When you make your booking using IndiGo’s website or through our call center or airports or authorized travel agents, you will be notified a break - up all of these components of your fare so that you can see how they make up the total fare that you pay.

Please also note that some travel partners or services may require additional fees not mentioned above; for example, when you make a booking through an authorized travelagent, the travel agent collects an additional fee of 6% of the basic fare and the applicable surcharges and Fees.

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Changes/ Cancellations/ Refunds

Once a booking is made, the basic fare and all IndiGo surcharges paid are non-refundable.  If you do not check in for a flight at least 30 minutes prior to its scheduled departure time, you will forfeit this total amount.   You are, however, entitled to a refund of the Government of India PSF amount and the UDF if applicable.
However, IndiGo allows cancellations or changes to be made subject to the following:

• Changes/Cancellations to booking must be made at least two hours prior to scheduled departure time in the booking.
  
• IndiGo charges a fee of Rs. 750 per passenger per sector for making changes/cancellations.  This fee will be deducted from the total clubbed amount of the basic fare and IndiGo surcharges, and the remainder is refundable to you (in the case of cancellation) or is applied to your changed booking (in the case of a change).
  
• IndiGo does not allow name changes to a booking already made.
  

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Special Rules and Charges for Certain Customers, Pets and Baggage

IndiGo offers everyday low fares, and therefore does not offer special fares for families, children, senior citizens, foreign nationals and armed forces.

IndiGo offers special services for Unaccompanied Minors, Infants and Wheelchair Customers. Such Customers are required to mention the requirement of these services at the time of making the booking. IndiGo reserves the right to deny these services to Customers if not requested in advance.

For safety reasons, infants under the age of 2 years (“Infants”), as of the last date of travel, cannot travel in their own seat and must be seated in an adult's lap. Infants not occupying a seat are subject to a fee of Rs 525 per Sector which is non-refundable/non changeable plus the government PSF and the UDF if applicable. A maximum of one Infant is allowed per adult. No baby/car seats or push chairs are allowed in the aircraft cabin. No extra seats may be booked for Infants, and Infants do not qualify for a free Baggage allowance. Proof of age is required, so please have the Infant's valid photo-ID available for inspection.

Children under the age of 5 must be accompanied by an adult companion at all times. Children between the ages of 5 and 11 must be accompanied by companion aged 16 years or more, unless they are identified as an “Unaccompanied Minor” and the relevant documentation is supplied.

Unaccompanied Minors, aged 5-11, will be accepted for travel under the following conditions, and a fee of Rs 1000 per Sector. A parent or guardian is required to complete a signed indemnity form at the point of check-in at each departure airport prior to travel, which must include the name and contact numbers for a parent or guardian who will meet the Unaccompanied Minor at the point of arrival. Valid photo- ID for both the Unaccompanied Minor and the parent or guardian is required at the point of check-in. The parent or guardian must remain at the airport until the flight has departed.

The use of wheelchairs is limited to four Customers per flight. There is no charge for this service.

To make a booking for a Customer to be carried by stretcher, requests need to be placed no later than 72 hours prior to the scheduled departure of the flight.  Please take a print out of the IndiGo medical form, available on www.goindigo.in, and have it filled out by the Customer's physician prior to booking and then fax it to 0124 4068536. Please include the Customer’s booking confirmation (PNR) number on the fax, and the travel itinerary to ensure correct processing.  Based on an assessment conducted by IndiGo’s internal physician, a booking confirmation will be communicated to the Customer within 24 hours of receipt by IndiGo of the fax.   Please note that IndiGo reserves the right to have an IndiGo medical representative meet and discuss travel with the Customer at the departure airport on the date of travel to determine the Customer’s medical fitness for travel on that date.  The applicable charge will be for 9 seats at the prevailing fare, plus a handling fee of Rs. 30,000. For further details, please contact IndiGo’s call centre at 9910383838 or 18001803838 toll free.

In case of normal pregnancies, expectant mothers till the end of 32 weeks of pregnancy may be permitted to fly on IndiGo flights provided there are no prior complications. Certificate(s) from the treating obstetrician is required stating the number of weeks the pregnancy has advanced and that the passenger is fit to travel by air. Passengers are required to fill an indemnity bond at the airport before the flight.

IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule, but any Customer traveling with a guide dog should make his/her reservation via the IndiGo Call Centre and provide us notice that a guide dog will be traveling. Please note that guide dogs for the blind may not occupy any seat.  The Customer is required to bring a moisture absorbent mat, and to place it under the guide dog.  Further, the guide dog should be properly trained, restrained and muzzled.

Sports/Skiing equipment, golf bags, large musical instruments, bicycle, surf boards and other such large and/or odd-sized items submitted as Checked Baggage will be subject to a fee of Rs. 500 per piece of equipment, per Sector.
Carriage of human remains shall be only under special arrangement with IndiGo CarGo, and is subject to meeting all shipping conditions and furnishing medical certificate/death certificate/police certificate, as may be necessary. The party responsible for shipment shall make all the necessary arrangements for carriage of the human remains in a coffin or urn suitable for shipment prior to arrival at the loading point. Human remains shall under no circumstances be carried in the passenger cabin. Human remains may be transported in the baggage hold of IndiGo aircraft subject to the conditions laid down by DGCA.  For further details and carriage of human remains, please contact IndiGo Cargo at 011-32632077.

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Checked and Cabin Baggage Rules

IndiGo allows Customers to check-in free of charge up to 20 kg of checked baggage (“Checked Baggage”) per paying Customer. Checked Baggage in excess of 20 kg is subject to a fee of Rs 100 per kg per Sector, to be paid to IndiGo. Indigo reserves the right to refuse carriage of any item that does not comply with the Regulations. Infants do not receive any luggage allowance.

Hand Baggage is accepted in the cabin (“Cabin Baggage”) subject to the availability of space in the overhead bin. IndiGo provides Customers the ability to leave Cabin Baggage at the side of the airplane prior to departure, and to reclaim it at the side of the aircraft after arrival. In the event space in the cabin is limited, IndiGo may require transfer of Cabin Baggage to the baggage compartment of the aircraft prior to take-off.  In such cases, a Customer's Cabin Baggage will be specially tagged and returned upon arrival, either at the side of the aircraft or from the conveyor belts where Checked Baggage is normally received. 

The contents of Cabin Baggage and Checked Baggage (collectively, “Baggage”) must comply with IndiGo's security guidelines about permissible objects. Customers are requested to log on to IndiGo's website, www.goindigo.in for further details.

1. Compressed gasses: deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
2. Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
3. Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
4. Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, briefcases and attaché case with installed alarm devices.
5. Oxidizing materials such as bleaching powder and peroxides.
6. Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
7. Fish (including, sea food), animals, birds, insects in any form, whether live and/or dead and/or frozen and/or dried.
8. Anything that possesses and/or is capable of possessing and/or emitting a conspicuous and/or offensive odour.
9. Other dangerous articles such as magnetized materials, offensive or irritating materials.

Customers may carry a maximum of one piece of Cabin Baggage, as defined by Bureau Of Civil Aviation Security (“BCAS”) guidelines with an additional restriction of maximum weight not exceeding 8.0 kg and not exceeding length 55cm + width 35cm + height 25cm = total 115 cm in size. 

Passengers will be permitted to carry one clear transparent resealable litre sized plastic bag containing small quantities of liquid items/gels/pastes or items of a similar consistency required for the duration of the journey. The contents will be subject to screening and security checks.

Liquids/gels/aerosols include but are not limited to beverages, shampoos, suntan lotions, creams, toothpastes, hair gels, hair sprays and items of a similar consistency.

Due to airport security regulations, no Cabin Baggage is allowed on any flights from Jammu and Srinagar airports. 

A Customer requiring a fully collapsible wheelchair and/or a pair of crutches and/or braces or other prosthetic device may board such items as Cabin Baggage, provided that the Customer is dependent upon them.

For safety reasons, and subject to applicable laws, carriage of dry cell batteries, knives, scissors, sharp instruments, tools, fire arms, ammunition, their toy replicas and explosives etc., are prohibited for carriage in Cabin Baggage.

The contents of Baggage must comply with IndiGo's security guidelines about permissible objects. Customers are requested to log on to IndiGo's website www.goindigo.in or check with an IndiGo airport representative for further details.

IndiGo recommends that all medication, valuables and precious items (cameras, jewelry, money, electronics, etc.) and items which are fragile or perishable should be carried in Cabin Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility for these items.

If a Customer wishes to carry an oversized item on board, which will fit safely in a seat, he/she must purchase an additional seat on that flight, subject to availability and applicable fares. IndiGo reserves the right to refuse to carry any large pieces which we feel may present a safety risk.

IndiGo assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents soiling or manufacturer defects), or for unsuitably packed, perishable, damaged or fragile Baggage, or for water damage to non-waterproof Baggage.

Receipt without complaint of Baggage on the termination of the journey shall be prima facie evidence that the Baggage has been delivered correctly and in good condition. A customer who leaves the baggage delivery area without reporting a bag as missing or damaged to an IndiGo representative will be deemed to have received his/her bag correctly and in good condition.

IndiGo will make every effort to ensure that each Customer's Checked Baggage arrives with the Customer.

IndiGo is not liable for any loss or damage occasioned by delay in the carriage by air of Customer or Baggage.

IndiGo's liability for loss, delay or damage to Baggage is limited to Rs 200 per kg with a maximum of Rs 3,000 only; however, IndiGo assumes no liability for fragile or perishable articles.

1. Explosives such as munitions, fireworks and flares, ammunition including blank cartridges handguns, fireworks, pistol caps etc.
2. Gas such as compressed gasses, deeply refrigerated gasses, flammable, non-flammable gasses, oxygen, liquid nitrogen, aqualung cylinders, compressed gas cylinders and poisonous gasses such as butane etc.
3. Flammable Liquids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, etc.
4. Flammable solids; Self-reactive substances; Solid desensitized explosives; Substances liable to spontaneous combustion; Substances, which, in contact with water, emit flammable gases (Dangerous when wet) such as matches (these may be carried on the person), sulpur, rubber scrap, copra, sodium, zinc etc.
5. Oxidizing substances and Organic Peroxides such as bleaching powder and peroxides etc.
6. Toxic substances and Infectious substances such as such as insecticides, weed-killers and live virus materials etc.
7. Radioactive Material.
8. Corrosive substance such as acids, alkalis, mercury, wet cell batteries and apparatus containing mercury etc.
9. Miscellaneous Dangerous Goods such as, but not limited to

• mercury
• magnetized materials
• offensive or irritating materials
• briefcase, attache case with installed alarm device or incorporative lithium batteries and/or pyrotechnic material.

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Checking In For A Flight

A person shall not be entitled to be carried on an IndiGo flight unless that person presents an itinerary valid and duly issued in accordance with IndiGo's Regulations.

Customer check-in at the airport begins 2 hours and closes 30 minutes prior to the scheduled departure.

Customer check-in at www.goindigo.in begins 48 hours and closes 2 hours prior to the scheduled departure.

Please note that Customers are requested to report 2 hours prior to departure time at Srinagar and Jammu airports for check-in due to extra security measures.

In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time.

IndiGo will deny the boarding of, and cancel the booking of, a Customer who does not meet the boarding deadlines, without refund or compensation.

Failure to show up for an IndiGo flight at least 30 minutes prior to the scheduled departure will result in your booking being cancelled and the fares and surcharges retained.

All Customers, including children and Infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.

Important Information: Besides valid photo identification, please note the following additional requirements for bookings made using credit/debit cards. Any failure to do so, for any reason whatsoever, shall result in IndiGo denying boarding privileges to the customer/passengers(s).

1. Indian Credit/Debit Cards: Customers are required to present the credit/debit card or a photocopy of the credit/debit card used to pay for the booking, at the time of check-in.

2. International (Non-Indian) Credit/Debit Cards: Credit/Debit Card holders are required to be a part of the travelling party and present the physical card at the time of check-in.

Note: Debit cards of select banks are accepted for online transactions. Please contact your bank to know if your debit card can be used for online transactions.

The following are considered to be valid photo identification documents:

1. Valid Passport
2. Valid Driving License
3. Election Photo Identification Card
4. PAN card issued by the Income Tax department
5. Photo identity card issued by the employer, being government and reputed private sector organizations
6. Children traveling on IndiGo should carry their school identification cards or any other photo identification proof along with them.
7. Valid birth certificates of infants need to be produced at the time of check-in for age proof.

Customers who cannot provide sufficient identification will be denied boarding.

IndiGo offers assigned seating at our Airport check-in counters. Customers can also request seating when making a booking through IndiGo call centre. Seats with extra leg-room are available for an additional fee of Rs. 100 per Sector.

IndiGo does not connect baggage to other airlines.  Customers deplaning from one IndiGo aircraft and boarding another airline must collect their Checked Baggage and report to the check-in counter at least 30 minutes before departure of their onward flight.  Customers must ensure that there is enough time gap (we recommend a minimum of 1.5 hours) between two flights if making a booking involving a change of airplanes or carriers at an intermediate airport stop.

On certain specific and select sectors, IndiGo offers connectivity between two IndiGo operated flight segments (“Connected Segments/Routes”) (by way of example, Chennai – Kolkata– Guwahati, in which case, Chennai is the point of origin, Kolkata, the point of transit and Guwahati, the final destination).

Any bookings with respect to the Connected Segments/Routes shall be required to be booked in advance and both segments in the the Connected Segments/Route shall be confirmed on the same PNR or Confirmation Number and will be identified by a single surcharge component.  

In cases where the passenger undertakes travel on the Connected Segments/Route,  at the time of check-in, the baggage of such connecting passengers will be through checked - in till the final destination and the passenger will be provided with two boarding cards - one for the flight taken from the point of origin till the point of transit and other from the point of transit until the final destination .

Further, the passengers will be required to identify their bags at the time of boarding their onward connecting flight. In case of connecting passengers failing to show up for boarding for connecting flights at the point of transit 30 minutes prior to departure despite having arrived on-time from the point of origin, the passenger will be treated as a ‘Gate No Show'. The baggage of such passengers will be offloaded and handed over to the passengers or the relevant airport authority at the transit station with out any liability on the part of IndiGo.

In case of delay or cancellation of a flight operated as part of the Connected Segments/Route scheme, the following shall apply:

1. In case of delay or cancellation of the flight at the point of origin which leads to the possibility of a missed connection at the point of transit, the passenger shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.
2. In case of a delay or cancellation of the connecting flight at the point of transit, IndiGo will, at its discretion and subject to availability of seats, first offer the passenger the option to travel on the next IndiGo flight, or that of another airline or if either options cannot materialize, then at its discretion, provide lodging for overnight stay to the passenger at the point of transit, ground transportation to and fro the airport and hotel and dinner.

If at any stage it is found that the aircraft, with the booked load of Customers, will be over loaded, IndiGo reserves the right to decide which Customers or baggage shall be off-loaded and such decision shall be final and binding.

IndiGo reserves the right to deny boarding to Customers who it considers to be medically unfit to travel and who do not have appropriate medical certification.

IndiGo reserves the right to refuse travel to any Customer that is believed to be under the influence of alcohol or drugs or where IndiGo believes it is necessary for the safety and comfort of other Customers or for the protection of property.

IndiGo also reserves the right to refuse to carry any Customer whom it considers unfit to travel or who, in the opinion may constitute a risk to the aircraft or to the other Customer and the IndiGo crew members.

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Security Screening

As required by applicable law, all Customers will be subjected to a security screening prior to boarding the aircraft.

Printed travel itineraries will be checked at the time of entering the terminal building. Checked Baggage will be screened through an X-ray machine before check-in. Random physical checks are also carried out for Checked Baggage in addition to X-ray screening.

As per Government of India security regulations, Customers will be required to undergo personal frisking & their Cabin Baggage X-rayed before entering the pre-boarding sterile area.

Checked Baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the baggage reconciliation, the physical identification of the Checked Baggage by the Customers will be carried out. Unidentified Baggage will not be loaded into the aircraft.

A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.

According to security regulations, Customers are advised:

1. Not to accept any packets from unknown persons.
2. Not to leave Baggage unobserved at any time, especially within airport area.
3. Unattended Baggage may be removed by Airport Security Staff as object of suspicion.
4. To declare before Baggage screening or check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
5. To carry only one piece of Cabin Baggage, the sum of the three dimensions (length, breadth and height) of which should not exceed 115 cm.
6. Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/ electronic items are liable to be removed and IndiGo may not be in a position to return such removed items same at the Customer's destination.  IndiGo recommends that such items be carried in Checked Baggage.
7. All baggage should be clearly labeled wih customers name, address and contact details.

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Onboard the Aircraft

IndiGo offers an enhanced selection of food and beverages for sale onboard which includes vegetarian & non-vegetarian wraps, malabar parathas, sandwiches, flavored cashew nuts, cakes, potato sticks  and samosas (veg. only).

In beverages, IndiGo offers a choice of healthy juices, thirst-quenching lemonade and aerated beverages. For passengers with special needs, IndiGo offers a choice of sugar-free health bars and drinks. Passengers can now purchase individual bottle of natural spring water. Complimentary  drinking water is offered on all IndiGo  flights.

IndiGo allows Customers to bring food items on board.  Allowed food items include cold snacks, non-alcoholic drinks, snack bars and biscuits. For the convenience of our Customers, messy, oily or strong smelling food items are not allowed on board.

IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule. Customers should contact IndiGo Call Centre to make arrangements.

Customers seated near an Emergency Exit will be briefed by the crew regarding Emergency Procedures and are requested to pay special attention to these requirements.  Please note that children aged below 15 years and Customers aged above 60 years will not be allowed to sit near the emergency exits.

The Government of India Prohibits the use of mobile phones on board at all times.

Smoking is strictly prohibited on any IndiGo aircraft.  All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.

The serving of, or consumption of, alcohol on board is strictly prohibited.

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Flight Delays, Reschedule or Cancellations

IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo’s control result in flight delays, reschedule or cancellations. In such circumstances, IndiGo reserves the right to cancel, reschedule or delay a flight without prior notice.  Circumstances beyond IndiGo’s control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc. IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines.

If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours, a Customer shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. 

In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability; or  to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. 

Please note that in the event of flight delay, reschedule or cancellation, IndiGo does not provide compensation for travel on other airlines, meals, lodging or ground transportation

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Conditions and Information Pertaining to Use of IndiGo's Website

Terms and Conditions: 

• Customers may not use IndiGo's website, www.goindigo.in , for any purpose that is unlawful or that is otherwise prohibited by these conditions of use.



• Customers must not: (i) resell the services provided in the IndiGo website; (ii) use the IndiGo website to make any speculative, false or fraudulent Booking; or (iii) use the IndiGo website so as to interfere with others' use of the IndiGo website.



• IndiGo does not warrant or represent that use of its online booking facility will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the IndiGo website will be free of bugs, viruses, worms, Trojan horses or other harmful components.



• Customers represent that they are of sufficient legal age to use this service, and they possess the legal right and ability to create binding obligations for any liability that they may incur as a result of the use of this service.



• Customers understand that they are financially responsible for all uses of this service by them and those using their login information.



• Customers will supervise all usage of the booking facility under their name or account.



• Customers warrant that all information supplied by them and members of their household in using the booking facility are true and accurate.



• IndiGo and its licensors retain all rights (including copyright and patent rights) with respect to all software and underlying information and material available through the IndiGo website.  



• Customers must not download or otherwise export or re-export any software or underlying information or material available through the IndiGo website except with the written permission of IndiGo and in full compliance with all Indian and other applicable laws and regulations; provided, however that  any downloading that occurs in the normal course of using the IndiGo website in accordance with the published written instructions of IndiGo shall not be prohibited.



• The information contained and/or provided in this website is meant solely for information purposes and should not be relied upon for any other use whatsoever.

Disclaimer :

• IndiGo has made best efforts to provide accurate information, however, IndiGo and/or its affiliates do not guarantee the validity or veracity of any such information and as such IndiGo expressly disclaims any liability for any direct, indirect, punitive, incidental, special or consequential damages in respect of actions taken or not taken based on any or all the contents of this website or arising out of or in any way connected with use of the website or with any delay or inability to use the website, or for any information, software, products, and services obtained through the website, whether based on contract, tort, strict liability or otherwise, even if IndiGo has been advised of the possibility of damages.



• IndiGo makes no representations about the suitability for any purpose of the information, software, products, and services contained on the website. All such information, software, products, and services are provided “as is” without warranty of any kind. IndiGo hereby disclaim all warranties and conditions—including all implied warranties of merchantability, fitness for particular purposed, title and non-infringement—with regard to the information, software, products and services contained on the website.



• IndiGo and its licensors retain all rights (including copyright and patent rights) with respect to all software and underlying information and material available through the website. Access to it does not imply a free license to use it unless permitted by law.



• IndiGo's online reservation system resides on a secure server that encrypts purchase information.  IndiGo uses all reasonable endeavors to protect personal information from loss, misuse and alteration. Only authorized IndiGo employees or agents, who are under appropriate confidentiality obligations, will have access to personal information.  However, Customers will be responsible for any user ID or password that is used on our website. Customers should take due care to protect them.  Further, the information, software, products, and services published on the website may include inaccuracies or typographical errors. Changes are periodically made to the information herein. IndiGo may make improvements and/or changes to the website at any time.

Privacy Statement:

IndiGo has created the following privacy statement in order to demonstrate its policy on privacy. Please note that being a company incorporated under the laws of India, IndiGo is currently under no statutory obligation to maintain data privacy unless we have entered into any specific contract on this subject with any other party. This current effort is only as a matter of good faith.

• The following discloses our information gathering and dissemination practices for www.goindigo.in . This site may contain links to other sites. IndiGo is not responsible for the privacy practices or the content of such other websites.
  
  
• We use your IP address to help diagnose problems with our server and/or to administer our website. This gives us an idea of which parts of our site users are visiting. We do not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous.
  
  
• You can visit most pages on our site without giving us any information about yourself. However, our website may at various occasions require you to give us contact information like your name and email address and other personal information. We use the contact information only to respond to your queries or send you information about our company. Users may opt-out of receiving future mailings by choosing request the same to us by return mail. We may use your personal information to make this website more relevant for your needs and create and publish content that may be useful to you.
  
  
• We occasionally engage other parties to provide limited services to us or on our behalf. We will only provide those other parties the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
  
  
• IndiGo may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on IndiGo or the site; (b) protect and defend the rights or property of IndiGo and its family of websites, or (c) act in urgent circumstances to protect the personal safety of IndiGo employees, users of IndiGo's products or services, or members of the public.
  
  
• Your information may be stored and processed in India or any other country in which IndiGo or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.
  
  
• When you give us personal information, IndiGo will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.
  
  
• When someone visits the site, a cookie is placed on the user's machine (if the user accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above.
  
  
• Web beacons, also known as clear gif technology or action tags, may be used to assist in delivering the cookie on our site. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a web page. We do not use this technology to access your personally information on www.goindigo.in it is a tool we use to compile aggregated statistics about www.goindigo.in website usage. We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites.
  
  
• If you choose to not have your browser accept cookies from www.goindigo.in you will be able to view the text on the screens; however, you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.
  
  
• This site has security measures in place to protect the loss, misuse, and/or alteration of information under our control. The data resides behind a firewall, with access restricted to authorized IndiGo personnel.
  
  
• IndiGo will occasionally update this privacy statement.

Trademarks:

• “IndiGo”, “InterGlobe”, “IGE”, “InterGlobe Technologies”, “Powered by InterGlobe Technologies” and/or other InterGlobe corporate names, trademarks, service marks, products and / or services referenced herein are either registered trademarks or trademarks of IndiGo/InterGlobe Enterprises Limited in India and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners such as “Galileo”, “United” etc. The example companies, organizations, products, domain names, email addresses, logos, people and events depicted herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, or event is intended or should be inferred.
  
  
• Any rights not expressly granted herein are reserved.

Copyright Notice:

• Copyright © 2005 InterGlobe Enterprises Limited, Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi – 110001, India. All rights reserved.

Other Conditions

Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, IndiGo shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents, crew members and/or representatives of IndiGo as to the dates or time of departure or arrival or the operation of any flight.

The times shown in timetables, website or elsewhere are approximate and not guaranteed and form no part of the contract of carriage.

In the event of death of a Customer, or any bodily injury or wound suffered by a Customer which results in a permanent disablement incapacitating him/her from engaging in or being occupied with his usual duties or business occupation, the liability of IndiGo for each Customer shall be limited to Rs. 500,000 only, if the Customer is 12 years or more of age and limited to Rs. 250,000 only, if the Customer is below 12 years of age on the date of the accident.

Further details about our destinations, services, flight timings, fares, policies and answers to frequently asked questions are available on our website, www.goindigo.in .

IndiGo reserves the right to change these terms and conditions at any time without prior notice or liability, but will ensure they are made available to Customers.

Any exclusion or limitation of liability of IndiGo shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by IndiGo for carriage and its agent, servants and representatives.

Customers shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.

All disputes shall be subject to the jurisdiction of the courts of Delhi only.

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